Disaster Relief
Financial support for employees and their families recovering from natural disasters.
About the Role
Provides technical support to end-users for PC, server, hardware, or software applications.
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!
Job Summary:
Provides technical support to end-users for PC, server, hardware, or software applications.
Responsibilities:
ALL PC/Laptop support; including break fix, calling manufacture support and Qdesk trouble tickets
Working knowledge in IP phones (RESET/CONFIGE/TROUBLESHOOTING)
Working knowledge in Microsoft office 2010/2013/O365
Working knowledge in Windows 10 and 11 Operating Systems
Working knowledge in configuring PC/Laptop network settings
Adding and configuring wireless connections
Working knowledge in DNS and DHCP
Working knowledge in creating host files
Working knowledge in mapping and deleting network drives
Adding and deleting printers
Working knowledge in various anti-virus software (Symantec, Trend-Micro and Sophos)
Working knowledge in Cisco VPN client; installing and trouble-shooting
Create and maintain an inventory of all PCs/Laptops
Create and maintain a list of all applications on clients PCs and laptops
Maintaining proper wire management on site
Creating/making network straight though and cross over cables
Working knowledge in remote tools (VNC, Teamviewer)
Working knowledge in Windows/networking tools: (Nslookup, telnet, ping, netstat, wireshark, tracert)
Working knowledge in Active Directory: (unlocking/resetting password, moving hostname to correct OU)
- Must be able to work overtime and weekends if required
Skills Requirements:
2 to 3 yrs. experience as Desktop Support, working in a BPO company is a plus.
Must be client/customer oriented
Must be able to work overtime on weekends if required
Has knowledge to setup data center equipment is a plus.
network+ more certification or equivalent.
Escalation procedures.
Education Requirements:
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
iQor.com
What you'll do
- Interacts with supplier/service provider.
- Monitors asset inventory.
- Verifies back up, daily check list, account maintenance.
- Performs Tape rotation-back up tapes.
- Participates in and/or leads site specific small projects.
- Mentors level I employees.
- Performs other duties as assigned.
Skills Requirements
- network+ more certification or equivalent.
- Project team member/PMO requirements.
- Leadership/mentoring.
- In depth knowledge of iQor baseline apps, A+ more and network+ more.
- iQor processes (CMR, etc..)
- Escalation procedures.
Physical Requirements
- Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Life at iQor
More than a role — your iQor experience
Benefits, career growth, learning, and the ways we give back to our communities.
Benefits
Health & Wellbeing
- HMO coverage from day one with dependents
- Life insurance and accident protection
- Mental wellness and counseling programs
Rewards & Time Off
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
- Performance and attendance incentives
- Service incentive leave and holiday pay
Learning & Development
Keep growing with continuous, hands-on learning. Our Philippine L&D academies build account-ready skills from onboarding through advanced specializations.
- Comprehensive onboarding and product certification
- On-demand courses and communication academies
- Team lead and operations leadership pathways
iQor Cares is how we support our people and the communities where we live and work. Through the iQor Cares Employee Relief Fund, we provide financial support to employees across iQor, its affiliates and subsidiaries, and their family members who have been impacted by a natural disaster, medical emergency, family death, or other unforeseen designated event. We also champion charitable and educational initiatives for youth, children, women, the elderly, and marginalized communities.
Medical & Family Support
Assistance for colleagues facing a medical emergency, family death, or other unforeseen event.
Education & Youth
Charitable and educational programs that uplift youth and children in our communities.
Scholarships & Learning
Learning and literacy initiatives supporting women, the elderly, and marginalized communities.
Sustainability
Tree-planting and green initiatives that build healthier, more resilient communities.