Desktop Technician Supervisor

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

A Desktop Technician Supervisor is responsible for overseeing a team of desktop technicians and ensuring efficient and effective support for computer systems, hardware, and software within an organization. They play a crucial role in managing and maintaining the desktop infrastructure to meet the needs of the employees and the organization as a whole.

Responsibilities:

• Supervise and lead a team of desktop technicians, providing guidance, support, and mentoring to ensure high-quality service delivery.
• Plan, organize, and prioritize workload for the team, ensuring that all tasks and requests are handled in a timely manner.
• Monitor and maintain the desktop infrastructure, including hardware, software, peripherals, and network connectivity, to ensure optimal performance and minimize downtime.
• Coordinate with other IT teams, such as network administrators and system administrators, to troubleshoot and resolve complex technical issues.
• Provide technical assistance and support to end-users, both remotely and in person, for hardware and software-related problems.
• Develop and maintain standard operating procedures (SOPs) for desktop support activities, ensuring consistency and best practices across the team.
• Evaluate and recommend desktop hardware and software solutions, ensuring compatibility, reliability, and security.
• Stay updated with the latest industry trends and technologies related to desktop support and recommend improvements or enhancements to the existing infrastructure.
• Track and maintain inventory of desktop equipment, software licenses, and other related assets.
• Conduct performance evaluations, training sessions, and professional development activities for the desktop technician team.

Skills Requirements:

• Proven experience in desktop support or a similar technical role, with at least 3-5 years of experience in a supervisory or team lead capacity.
• Strong technical knowledge of desktop operating systems (such as Windows, macOS, and Linux), hardware components, and standard software applications.
• Familiarity with network protocols, connectivity, and troubleshooting.
• Proficiency in diagnosing and resolving hardware and software issues.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong problem-solving and decision-making abilities.
• Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar qualifications are preferred but not mandatory.

Education Requirements:

Bachelor's degree in computer science, information technology, or a related field (or equivalent experience)

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

iQor.com