iQor

Emergency Response Representative - Temporary Assignment

Requisition ID 56394

Charlotte, North Carolina, United StatesPosted September 19, 2025
Full TimeOperations
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About the Role

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

iQor is building an Emergency Response Team. We are looking for Temporary Customer Service representatives who will support US residents impacted by a natural disaster.

 

An offer of employment is contingent on iQor receiving a client award to hire employees to support customers in the event of a federal emergency, as well as pre-employment requirements being successfully met within the specified time frames.

 

Compensation: $22.13/hour (base wage of $17.20 + $4.93 fringe payment)

 

This is a remote position. Equipment will be provided by iQor

 

Position Details and Responsibilities: 

  • Temporary contract; timelines vary, but could be 30 days to 4 months or beyond      
  • You need to have availability between the hours of 7am-2am eastern; some overnight shifts may be available        
  • Assist callers with available services that can support their situation 
  • Provide solutions for their need via multiple channels including voice, email, or chat        
  • Respond with empathy, patience, and understanding 

 

Experience and Requirements      

  • At least 6 months customer service experience        
  • High School Diploma or GED        
  • Computer skills and experience 
  • Excellent communication skills      
  • US citizenship required; this is a government assignment 

 

WAH Requirements         

  • Candidate must reside in one of the following states: AL, AZ, FL, GA, IN, KS, MD, MI, MO, MS, NC, NV, OH, OK, SC, TN, TX, VA, WV   
  • Environment: Quiet, secure, and distraction free for the duration of working hours.      
  • Equipment will be provided by iQor        
  • Mobile Phone required       
  • Internet:
  • Wireless not permitted, must have wired connection.  
  • No satellite or mobile internet providers supported    
  • Internet Speeds: Minimum 25 MBPS download/ 10 MBPS upload        
  • Connection: Direct connection from modem to PC required  (Ethernet)

 

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

What you'll do

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

Skills Requirements

  • Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
  • Must have ability to work independently and in a team environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Predictable and consistent attendance is an essential function of this position.
  • You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements

  • High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

  • Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
  • Consistent attendance is an essential function of the job.
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