Disaster Relief
Financial support for employees and their families recovering from natural disasters.
About the Role
We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
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What you'll do
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
Skills Requirements
- At least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
- Must have the ability to work independently and a in team environment.
- Experience in a production environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
- Experience in a production environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
Education Requirements
- High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements
- Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Life at iQor
More than a role — your iQor experience
Benefits, career growth, learning, and the ways we give back to our communities.
Benefits
Health & Wellbeing
- HMO coverage from day one with dependents
- Life insurance and accident protection
- Mental wellness and counseling programs
Rewards & Time Off
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
- Performance and attendance incentives
- Service incentive leave and holiday pay
Learning & Development
Keep growing with continuous, hands-on learning. Our Philippine L&D academies build account-ready skills from onboarding through advanced specializations.
- Comprehensive onboarding and product certification
- On-demand courses and communication academies
- Team lead and operations leadership pathways
iQor Cares is how we support our people and the communities where we live and work. Through the iQor Cares Employee Relief Fund, we provide financial support to employees across iQor, its affiliates and subsidiaries, and their family members who have been impacted by a natural disaster, medical emergency, family death, or other unforeseen designated event. We also champion charitable and educational initiatives for youth, children, women, the elderly, and marginalized communities.
Medical & Family Support
Assistance for colleagues facing a medical emergency, family death, or other unforeseen event.
Education & Youth
Charitable and educational programs that uplift youth and children in our communities.
Scholarships & Learning
Learning and literacy initiatives supporting women, the elderly, and marginalized communities.
Sustainability
Tree-planting and green initiatives that build healthier, more resilient communities.